Indicator 1.3.2

Records are documented information that provides permanent evidence about past events. They should:
- Be completed and maintained in a way that ensures information is accurate and preserved;
- Be genuine;
  - they should be completed at the time of the checks or shortly after.
- Capture and illustrate information when processes do not perform as expected.
  - for example, if the cooling system ceases to work, it is important that temperatures above the acceptable range according to internal requirements are recorded so that management can learn from these events.
    
    recording temperatures only within the acceptable range will lead to management not understanding that a backup temperature regulator might be needed.
- Be legible;
- Be complete;
  - which may include a form of authorisation through the initials of the supervisor verifying records are complete;
Be stored appropriately:
- paper records should be stored in a way that prevents damage.
- where records are stored electronically, this storage should be backed up.
- If incidences of falsification of records or misrepresentation of information are identified, corrective action and actions to prevent recurrence should be taken.

Records:
- that demonstrate genuineness.
- corrective action and actions to prevent recurrence when incidences of falsification of records or misrepresentation of information are identified.