Indicator 3.12.3

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Indicator 3.12.3

by Contact on 8 October 2026

Requirement

The UoC shall ensure that all employees are trained on the employee grievance mechanism.

How Do I Interpret This Requirement?

  • Training on the grievance mechanism is provided to all employees. This can take place:

    • as part of the induction process

    • at the start of each production cycle.

  • Awareness of this mechanism is:

    • essential for all employees

    • important for a positive environment in the workplace.

  • The UoC can communicate the grievance mechanism to employees through a variety of ways, including:

    • induction training and other ongoing training

    • information posted in public areas of the UoC

    • distributing it to employees in flyers, via text messages, instant messaging, emails or other private forms of communication

    • discussing it in employee meetings and assemblies

    • including it in employment contracts or the employee handbook.

Evidence of Implementation

  • grievance policy or procedure

  • employee handbook

  • training materials or distributed materials

  • meeting minutes.

Auditors Should Confirm

  • employees’ understanding of how to raise issues and how they were made aware of the grievance mechanisms.