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Indicator 3.12.8
by Contact on 8 October 2026
Requirement
The UoC shall facilitate the establishment of employee representation to support the implementation and maintenance of the grievance mechanism.
How Do I Interpret This Requirement?
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Employee representation is freely chosen or elected by their peers without interference from management.
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The UoC staff may wish to have employee representation in the form of a committee to support the grievance mechanism. In this case, the committee:
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can vary in size depending on the size of the UoC
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should include representation for diverse groups and consider the needs of vulnerable groups. For example:
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ensuring a representative number of men and women
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ensuring that migrant employees are included
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if the UoC is unionised, a member of the Trade Union should be included.
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The UoC staff may wish to have employee representation in the form of a committee to support the grievance mechanism. In this case, the committee:
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Employee representatives:
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have been trained and are knowledgeable about the business and common grievances that occur
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understand human rights issues including labour rights, community rights, and Indigenous peoples’ rights, as applicable
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are seen as accessible and impartial
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have appropriate skills and authority level to investigate and resolve grievances, and where appropriate, facilitate dialogue, remedy and identify areas of improvement
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are protected from any reprisals, particularly where they are involved in sensitive issues.
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The same employee representation may also take on the role of supporting the implementation of the human rights policy (see indicator 3.1.3).
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Evidence of Implementation
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evidence of training for employee representatives on the relevant topics
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clearly documented roles and authority levels needed for employee representatives
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job descriptions for employee representatives
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records of employee representative selection process
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minutes of any committee meetings.
Auditors Should Confirm
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that employees feel represented by the employee representatives;
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how employee representatives feel the system is working in practice.
