Indicators 3.12

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System

Water Type

Feed Dependent

Species

Indicators 3.12

by Contact on 30 October 2026

Applicability

Indicators

Description

3.12.1

The UoC shall, when concerns arise, engage in dialogue with employees or their representatives, with the intent of avoiding an escalation to a grievance. The UoC shall ensure that employees understand how to engage in this dialogue.

Applicable to

Cages
Flowthrough/Raceway
Other – land based
Other – water based
Ponds
Suspended

Brackish/Marine water
Freshwater

Fed
Non fed

Catfish
Cod
Abalone
Bivalves
Crayfish
Flatfish
Freshwater prawn
Pangasius
Pike-perch
Salmonids – freshwater
Salmonids – marine
Seabass, Seabream, Meagre
Seriola and Cobia
Shrimp
Tilapia
Tropical Marine Fish

3.12.2

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3.12.3

The UoC shall ensure that all employees are trained on the employee grievance mechanism.

Applicable to

Cages
Flowthrough/Raceway
Other – land based
Other – water based
Ponds
Suspended

Brackish/Marine water
Freshwater

Fed
Non fed

Catfish
Cod
Abalone
Bivalves
Crayfish
Flatfish
Freshwater prawn
Pangasius
Pike-perch
Salmonids – freshwater
Salmonids – marine
Seabass, Seabream, Meagre
Seriola and Cobia
Shrimp
Tilapia
Tropical Marine Fish

3.12.4

The UoC shall have a community grievance mechanism that is proactively communicated, accessible, fair and applicable to Indigenous and tribal peoples, and local communities.

Applicable to

Cages
Flowthrough/Raceway
Other – land based
Other – water based
Ponds
Suspended

Brackish/Marine water
Freshwater

Fed
Non fed

Catfish
Cod
Abalone
Bivalves
Crayfish
Flatfish
Freshwater prawn
Pangasius
Pike-perch
Salmonids – freshwater
Salmonids – marine
Seabass, Seabream, Meagre
Seriola and Cobia
Shrimp
Tilapia
Tropical Marine Fish

3.12.5

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3.12.6

The UoC shall ensure that:

  1. grievances are acknowledged within 10 days from submission; and

  2. grievances are resolved within 90 days from submission.

Where resolution is not possible within 90 days, justification and an alternative timeline shall be provided to relevant parties.

Applicable to

Cages
Flowthrough/Raceway
Other – land based
Other – water based
Ponds
Suspended

Brackish/Marine water
Freshwater

Fed
Non fed

Catfish
Cod
Abalone
Bivalves
Crayfish
Flatfish
Freshwater prawn
Pangasius
Pike-perch
Salmonids – freshwater
Salmonids – marine
Seabass, Seabream, Meagre
Seriola and Cobia
Shrimp
Tilapia
Tropical Marine Fish

3.12.7

The UoC shall maintain written records of all grievances, responses and resolutions.

Applicable to

Cages
Flowthrough/Raceway
Other – land based
Other – water based
Ponds
Suspended

Brackish/Marine water
Freshwater

Fed
Non fed

Catfish
Cod
Abalone
Bivalves
Crayfish
Flatfish
Freshwater prawn
Pangasius
Pike-perch
Salmonids – freshwater
Salmonids – marine
Seabass, Seabream, Meagre
Seriola and Cobia
Shrimp
Tilapia
Tropical Marine Fish

3.12.8

The UoC shall ensure that employees are engaged in the implementation and maintenance of the grievance mechanism.

Applicable to

Cages
Flowthrough/Raceway
Other – land based
Other – water based
Ponds
Suspended

Brackish/Marine water
Freshwater

Fed
Non fed

Catfish
Cod
Abalone
Bivalves
Crayfish
Flatfish
Freshwater prawn
Pangasius
Pike-perch
Salmonids – freshwater
Salmonids – marine
Seabass, Seabream, Meagre
Seriola and Cobia
Shrimp
Tilapia
Tropical Marine Fish

3.12.9

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