Rationale 3.12

Grievance mechanisms may be referred to as dispute, complaint or accountability mechanisms. They offer a system in which parties can effectively address a problem together, provide remediation where needed and serve as an early warning system for human rights issues to inform corrective actions. They also offer the right to external redress. Well-functioning grievance mechanisms are transparent, fair, predictable, accessible to all stakeholder groups and foster trust among participants.8383United Nations. (2011). Guiding Principles on Business and Human Rights. Implementing the United Nations “Protect, Respect and Remedy” Framework. Human Rights Office of the High Commissioner.

This Criterion focuses on the development of effective grievance mechanisms for employees on ASC-certified farms, and neighbouring communities.

Intent – The aquaculture industry fosters dialogue with employees and communities over dispute, and where needed seeks resolution through robust grievance mechanisms.